Draft, not yet legally binding

Refunds

You should never pay for output you did not receive. Here is how that works in practice.

Last reviewed: 2 August 2026

This page is a placeholder. dubmy.video is pre-launch and this document has not been reviewed by counsel. It describes what we intend to commit to, so you can judge us by it early, but it is not yet a binding agreement. Questions: support@dubmy.video.

Failed jobs

Credits are reserved when a job starts, not spent. If a job fails or is cancelled before delivery, the reservation is released back to your balance automatically. No ticket needed. You will see the release in your credit history.

Unusable output

If a job completes but the dub is unusable (wrong language, garbled speech, truncated audio), write to us within 14 days with the job ID and we will re-run it or credit the minutes back.

Subscriptions

Cancel any time; the plan runs to the end of the paid period.
Monthly minutes are use-it-or-lose-it and do not roll over, unless the plan page says otherwise.
If you cancel within 14 days of your first charge and have used fewer than 5 output minutes, we refund that charge in full.

One-time packs

Pack minutes never expire. Unused pack minutes are refundable within 14 days of purchase, prorated against what you have already spent.

How to ask

Email support@dubmy.video with the job ID or invoice number. We reply within two business days.

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